Help Center

Frequently Asked Questions

Herby Box is for anyone looking to improve their health and wellbeing through natural methods.  Our blends are focused on specific health goals, however due to their holistic nature, you might benefit in other areas such as digestion, energy levels, sleep and even skin!  Each blend is 100% natural and uses herbs that may display high levels of anti-oxidants and anti-inflammatory properties. Blends such as Athene, Zuwa and Hera also contain adaptogenic herbs that help the body deal with stress.

Medicinal plants are hard to use, so at Herby Box we turn it into a convenient hot beverage, making medicinal plants available in a way that is safe, fun and easy to consume.

For us at Herby, we believe that 7 days is the optimal amount of time to help the body reset and maintain a new routine for the remaining 75% of the month. 

Cells in the human body are consistently dying and being replaced all the time. For example, colon cells die after around 4 days. This is important to note as Hippocrates, often referred to as the father of modern medicine, states that “All disease begins in the gut”. As these cells are regenerating, they need to have the best nutrients to aid their growth. By focusing on 7 days of drinking Herby tea, coupled with diet, rest and exercise the body is given the best fuel to aid new cell growth. 

Our subscription is set up to renew every 4 weeks, so if you subscribe to one Herby Box you will receive one Herby Box per month, this is because seven days is the optimal time to help the body reset and maintain a new routine for the remaining 75% of the month. 

You can pause, skip or cancel your subscription at any time. Within your login area, you can even change boxes with a click of a button.

If you'd like some guidance, simply head over to the Quiz page where we will guide you to the best Herby Box suited to your health goals. Alternatively, if you know what you're looking for, select Shop in our menu. 

Lastly, if there's something you're in need of but can't find, send us an email on hello@herbybox.com and our Herbalist team will contact you straight away to discuss your requirements and build the box according to your specific goals.


We aim to dispatch all orders within 1 working day from your order date, however it may be longer at busy periods. 

You will be notified with tracking details via e-mail once your order has been dispatched.

Shipping destinations:

  • We ship both UK and worldwide.

Shipping cost:

  • U.K. standard postage & packaging (2-3 days) within the U.K. for subscribers is FREE.
  • For non-subscribers, the price is £1.49 for standard and £3.49 for next day delivery.
  • The price for international shipping will be displayed on checkout.

Returns Policy:

  • If you’re not completely satisfied with your Herby Box products, we’d like to hear from you on hello@herbybox.com.
  • You may return your products for a full refund of the sale price within 28 days of your order. Please email us for our return address. 
  • Refunds will be processed within 14 days of the returned product being received by us. 
  • All returns must have a tracking label - please let us know the tracking number, so that we can locate the item in case it goes missing.

If you’re not completely satisfied with your Herby Box products, we’d like to hear from you on hello@herbybox.com.

You may return your products for a full refund of the sale price within 28 days of your order. Please email us for our return address. 

Refunds will be processed within 14 days of the returned product being received by us.

All returns must have a tracking label - please let us know the tracking number, so that we can locate the item in case it goes missing.

There are levels to herbs and herbal teas. We are not a normal tea brand, we are a herbal wellness company providing you with handcrafted herbal blends rooted in science. With us you get what you pay for, quality and results.

We hand blend and hand pack each Herby Box right here in the UK. We take special precautions to ensure you get the best part of each herb for optimal benefits and our herbalists work in a detail orientated way to ensure your experience is the best it can be. That includes vetting each bottle, combining traditional Chinese medicine, African holistic medicine and ayurvedic medicine with modern day science to provide the highest quality herbal blends. And we put far more into each vial than any other company on the market.  

Although we’re expensive to some, we’re low priced compared to our competitors. 

Every culture throughout history has a deep-rooted ceremony around the use of herbs. The experience is celebrated, loved and appreciated not only for its physical benefits but also for it’s mental benefits. Today everything is fast, quick and less ritualistic. We aim to bring back this practice through the Herby experience. Everything from the Herby rituals to the routine was inspired by cultures such as the Japanese tea ceremony, Senegal's Ataya tea ceremony and many other cultures. It's more than just the powers the herbs bring you, it’s the connection to nature, your friends and everyone who came before us. Herby is honouring nature to honour your wellbeing.