Shipping & Returns

We aim to dispatch all orders within 2-3 working days from your order date, however it may be longer at busy periods. 

All boxes are sent via Royal Mail First Class Signed For delivery. International orders are DHL/Fedex. 

You will be notified with tracking details via e-mail once your order has been dispatched. 

Price

Postage and packaging within the U.K. is FREE.

International Shipping

We do ship internationally. The price of shipping will be displayed at checkout. 

What if I'm not home upon delivery?

The courier, depending on the situation, will leave the parcel with a neighbour. Alternatively, they may choose to leave it in a safe place, according to the discretion and discernment of the circumstances. As a result we advise enquiring with the neighbour/s or looking around the immediate space for the item. The courier in any case will leave a card through the letterbox stating the exact location of the parcel.

Returns Policy 

If you’re not completely satisfied with your Herby Box products, we’d like to hear from you on hello@herbybox.com.


You may return your products for a full refund of the sale price within 28 days of your order. Please email us for the return address. 


The item must be returned unused in its original box and pouches unopened. 
Refunds will be processed within 14 days of the returned product being received by us. The customer is responsible for the delivery cost of the return.
All returns must have a tracking label - please let us know the tracking number, so that we can locate the item in case it goes missing.